ece365 Privacy Policy

ece365 operates a safe and reliable online entertainment platform for users in Bangladesh. We believe you should have full control over your personal information. That is why in this privacy policy we are sharing, with complete transparency, what information we collect, why, and how — and what your rights are.

What Information We Collect

When you register on ece365, carry out transactions, or use our services, various types of information are collected. Below is a description of that information:

1.1 Identity Information

• Full name and date of birth
• Email address
• Mobile number
• Residential address
• National ID card or passport details (for identity verification)

1.2 Financial Information

• Details of deposit and withdrawal transactions
• bKash, Nagad, Rocket, or bank transfer details (full account numbers are not stored in our system)
• Transaction history and amounts

1.3 Technical Information

• IP address and device type
• Browser and operating system information
• Login time and date
• Cookie and session data (see details below)
• Usage patterns and navigation history on the platform

1.4 Gaming Activity Information

• Betting history and amounts
• Win and loss records
• Preferred games and categories
• Bonus usage history

Purpose of Data Collection

ece365 collects and uses your information only for the following legitimate purposes:

2.1 Account Management

Your identity and security information is essential for creating, verifying, and maintaining your ece365 account. The identity verification (KYC) process is conducted to prevent fraud and protect user accounts.

2.2 Financial Transaction Processing

Financial information is used for the secure processing of deposits and withdrawals and to meet legal obligations related to anti-money laundering (AML).

2.3 Service Improvement

We analyze your usage patterns to continuously improve ece365's services, game selection, and user experience.

2.4 Communication and Support

Contact information is used to send you important account notifications, transaction confirmations, and to handle customer support.

2.5 Responsible Gaming Monitoring

By monitoring gaming activity, we can identify problematic gambling behavior and provide support to users when needed. This is an important part of our responsible gaming commitment.

2.6 Legal and Regulatory Compliance

Certain information is retained and used to comply with applicable laws, regulations, and regulatory guidelines.

Cookies and Tracking Technologies

Cookies and similar tracking technologies are used on the ece365 website. Cookies are small text files stored in your browser or on your device.

3.1 Types of Cookies

• Essential Cookies: Required for the basic functionality of the platform. Used for login sessions, security verification, and account management.
• Functional Cookies: Used to remember your preferred language and settings.
• Analytics Cookies: Used to understand how the platform is being used — which helps us improve our services.

3.2 Cookie Controls

You can disable cookies by changing your browser settings. However, disabling essential cookies may cause some features of the platform to not work properly.

Data Sharing Policy

ece365 never sells or rents your personal information to third parties under any circumstances. Information may only be shared in the following situations:

4.1 Service Provider Partners

Limited information may be shared with third-party partners engaged to provide services such as payment processing (bKash, Nagad, Rocket, bank transfer), identity verification, or technical infrastructure management. These partners are contractually bound to use the information only for specified purposes.

4.2 Legal Obligations

Required information may be disclosed to comply with court orders, lawful requests from law enforcement agencies, or other legal processes.

4.3 Fraud Prevention

Relevant information may be shared to investigate and prevent fraud, money laundering, or other unlawful activities.

Data Security Measures

ece365 applies industry-standard technical and operational measures to protect your personal and financial information:

5.1 Encryption

SSL (Secure Sockets Layer) encryption technology is used across our entire platform. All data exchanged between your browser and our servers remains encrypted, making it impossible for third parties to read.

5.2 Access Controls

Access to your information is granted only to staff members for whom it is essential to their work. Every access is logged and regular audits are conducted.

5.3 Password Protection

Your password is never stored directly — only its encrypted hash is retained. No one can find out your password, not even ece365 staff.

5.4 Security Monitoring

Our systems are monitored around the clock. When suspicious activity is detected, precautionary measures are taken automatically and you are notified if necessary.

Data Retention Period

ece365 does not retain your information longer than necessary. The following policy is followed in determining the retention period:

• Active account data: for as long as the account remains active
• Financial transaction records: for the period required by legal obligations
• Closed account data: as required by applicable law from the date of account closure
• Support communication records: for a defined period from the date of communication

Once the specified retention period ends, information is securely deleted or anonymized.

Your Rights

You have the following rights regarding your own information. Contact us to exercise these rights:

7.1 Right to Access

You may request to know what information we hold about you. We will provide you with full details within a reasonable time.

7.2 Right to Rectification

If your information is incorrect or incomplete, you may request a correction. Some account information can be updated directly from your profile settings.

7.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, some information may need to be retained due to legal obligations or legitimate business reasons.

7.4 Right to Object to Processing

You may object to your information being processed for specific purposes. Each such request will be considered on a case-by-case basis.

7.5 Right to Data Portability

You may request to receive your own information in a structured, commonly used format.

Protection of Minors

ece365 is strictly for individuals aged 21 and above only. We do not intentionally collect any information from minors.

An age verification process is conducted at the time of registration. If we become aware that a minor has created an account, that account will be closed immediately and the associated information will be deleted.

Policy Changes

ece365 may update this privacy policy from time to time. The policy may be revised due to service improvements, new technologies, or changes in law.

For significant changes, we will send a notification to your registered email address and a special announcement will be made on the platform. Continued use of the platform after a policy change will be considered acceptance of the updated policy.

The "Last Updated" date at the top of this page always indicates the most recent version.

Contact and Complaints

For any questions or concerns about this privacy policy, or to exercise your data rights, please contact us:

If you have any complaints regarding your data protection, please contact us directly first. We take all complaints seriously and make every effort to reach a satisfactory resolution.

For more information, please also visit our Terms and Conditions and Responsible Gaming pages.