ece365 Terms and Conditions — Know Before You Use

01 General Terms

ece365 is an online casino and sports betting platform operated for Bangladeshi users. The terms and conditions listed below ("Terms") apply to the ece365 website and all related services.

These terms form a legal agreement between ece365 and you (the user). Please read this complete document carefully before using the platform.

1.1 Applicability of Terms

These terms apply to the following:

• Use of the ece365 website and mobile version
• Account registration and management
• Participation in any game or betting service
• Claiming bonuses, promotions or special offers
• The process of depositing and withdrawing funds

1.2 Right to Amend Terms

ece365 reserves the right to change, amend or update these terms at any time. Notice will be provided on the platform before changes take effect. Continuing to use the platform after an amendment will be considered as acceptance of the updated terms.

02 Account Registration

Creating an account on ece365 is completely free. However, providing accurate and truthful information at the time of registration is mandatory.

2.1 Registration Requirements

The following information must be provided accurately at the time of account registration:

• Full real name (as per National ID card)
• Active mobile number
• Valid email address
• Date of birth (for age verification)

2.2 One Person One Account Policy

Only one account is permitted per person. If a single person has multiple accounts, all accounts will be cancelled and any bonuses held in them will be forfeited. Creating multiple accounts using the same device, IP address or payment method is strictly prohibited.

2.3 Identity Verification

ece365 reserves the right to verify a user's identity at any time. The following documents may be requested if needed:

• Copy of National ID (NID) or passport
• Proof of payment method used (such as bKash, Nagad or Rocket account verification)
• Proof of address (if required)

Withdrawals may be restricted until the verification process is complete.

03 Age and Eligibility

3.1 Minimum Age

To open an account on ece365 and participate in any form of betting or gaming activity, you must be 21 years of age or older. If a false age is provided at the time of registration, the account will be immediately cancelled and deposited funds along with any winnings will be forfeited.

3.2 Geographic Eligibility

ece365 services are primarily for Bangladeshi users. Accounts may not be operated from any country or region where online gaming or betting is completely prohibited. If a service is accessed from a prohibited region, the account may be closed.

3.3 Professional Athletes and Officials

Professional athletes, referees or sports-related officials betting on their own competitions is strictly prohibited. If such activity is detected, the account will be cancelled.

04 Account Security

It is your responsibility to ensure the security of your ece365 account. Keep your account login details secure and do not share them with any third party.

4.1 Password and Login Details

• Use a strong password that is difficult to guess
• Never share your password with anyone
• Remember to end your session after logging in on a public device
• If you suspect unauthorised access to your account, contact support immediately

4.2 Account Transfer Prohibited

Your ece365 account is entirely personal. Allowing anyone else to use, sell or transfer your account is strictly prohibited. If such activity is detected, the account will be cancelled.

4.3 Reporting Suspicious Activity

If you notice any unauthorised activity on your account, email [email protected] immediately or contact us via 24/7 live chat. ece365 will investigate the issue as quickly as possible.

05 Deposits and Withdrawals

The following policies apply to transactions on ece365. All transactions are completed in Bangladeshi Taka (৳).

5.1 Approved Payment Methods

ece365 supports the following payment methods:

• bKash
• Nagad
• Rocket
• Bank Transfer

5.2 Withdrawal Timeframe

Approved withdrawal requests are generally processed within 1 hour. However, for first-time withdrawals or large withdrawal amounts, additional time may be required to complete the identity verification process.

5.3 Withdrawal Terms

• The same payment method used for deposit must be used for withdrawal
• The bonus amount cannot be withdrawn until the wagering conditions are met
• Account verification process must be completed
• Withdrawals may be held if suspicious activity is under review

5.4 Incorrect Transactions

If excess funds are mistakenly credited to your account due to a technical error, ece365 has the full right to recover that amount. If bets are placed using such erroneously credited funds, the associated winnings will also be cancelled.

06 Bonuses and Promotions

All bonuses and promotional offers from ece365 are provided subject to specific conditions. By accepting a bonus, you will be considered to have accepted these conditions.

6.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳20,000. For example:

• Deposit ৳1,000 → ৳1,000 bonus → Total balance ৳2,000
• Deposit ৳42,000 → ৳20,000 bonus → Total balance ৳62,000 (maximum limit applied)

6.2 General Bonus Terms

• Each bonus offer has its own expiry period
• Bonus funds cannot be withdrawn before the wagering conditions are met
• Multiple bonuses cannot be active at the same time (unless specifically stated in the promotion's terms)
• Bonuses are only usable for legitimate betting activity
• ece365 reserves the right to change or cancel bonus offers at any time

6.3 VIP Program

The ece365 VIP program has four levels: Bronze, Silver, Gold and Platinum. As you progress to higher levels, weekly cashback benefits increase — up to 0.4% for Bronze, 0.8% for Silver, 1.1% for Gold and 1.5% for Platinum. VIP level progression depends on regular activity and betting history on the platform.

6.4 Bonus Abuse

Bonus abuse or attempting to earn bonuses through fraud is strictly prohibited. If ece365 detects bonus abuse, it may forfeit the relevant bonus and winnings and cancel the account.

07 Betting Rules

The following general rules apply to all betting and gaming activities on ece365.

7.1 Bet Confirmation

Once a bet or game is confirmed, it is generally not possible to change or cancel it. Check all details carefully before placing a bet.

7.2 Technical Errors

If a game or betting result is affected by any technical issue, ece365 reserves the right to cancel the relevant bets and refund the staked amount.

7.3 Finality of Game Results

Displayed game results are final. For third-party game providers (such as PG Soft, Pragmatic Play, JILI, Spribe, Evolution Gaming), the result received from that provider's server will be considered final.

7.4 Special Sports Betting Rules

• Betting on cricket, football and other sports follows the specific rules of the relevant event
• Bets placed after the betting market closes are automatically cancelled
• If a match is abandoned or postponed, action will be taken in accordance with ece365's policies
• For BPL, IPL, T20, ICC or FIFA events, the official result is final

08 Prohibited Activities

Involvement in any of the activities listed below will result in immediate account cancellation and all funds may be forfeited.

8.1 Fraud and Deception

• Creating an account with false information
• Using stolen or unauthorised payment methods
• Abusing bonuses through multiple accounts
• Attempting to influence game results in one's own favor

8.2 Technical Misuse

• Using bots, scripts, or automated software
• Attempting to bypass the website's security measures
• Exploiting any bugs or vulnerabilities in the game software
• Attempting to access from a restricted region using a VPN or proxy

8.3 Money Laundering

ece365 maintains a strict stance against money laundering. If suspicious financial activity is detected on any account, that account will be immediately suspended and the relevant authorities will be notified.

09 Responsible Gaming

ece365 believes in responsible gaming. Betting is a form of entertainment — it should never be used as a solution to financial problems.

9.1 Limit-Setting Features

ece365 provides users with the following limit-setting options:

• Daily, weekly, or monthly deposit limits
• Daily, weekly, or monthly loss limits
• Session time limits
• Temporary or permanent self-exclusion

9.2 Self-Exclusion Policy

If you feel that gaming is having a negative impact on your life, you can request self-exclusion at any time via 24/7 live chat or by emailing [email protected]. No requests to reactivate an account during the self-exclusion period will be accepted.

9.3 Responsible Gaming Guidelines

• Only play with money you can afford to lose
• Avoid chasing losses
• Set a fixed time limit and budget, and stick to them
• Gaming is never a solution to stress or financial problems

For more information, visit our Responsible Gaming page.

10 Privacy & Data Protection

ece365 places the highest importance on protecting your personal information. Our platform uses SSL encryption technology to keep all data secure.

10.1 Data Collection

ece365 collects the following information:

• Personal information provided at the time of registration
• Platform usage activity and transaction history
• Technical information related to your device and connection
• Customer support communication details

10.2 Use of Information

Collected information is used for managing user accounts, preventing fraud, improving service quality, and complying with applicable laws. Your personal information is not sold to third parties.

For more details, read our Privacy Policy.

11 Platform Changes & Suspension

ece365 reserves the right to modify the platform's services, features, and game portfolio.

11.1 Service Changes

ece365 may make the following changes at any time, with or without notice:

• Adding new games or betting markets, or removing existing ones
• Changes to offered bonuses and promotional programs
• Changes to payment methods or limits
• Temporary service interruption for technical maintenance

11.2 Account Termination

ece365 may terminate an account in the following cases:

• Violation of these terms and conditions
• Providing false or incomplete information
• Evidence of fraud or deception
• Prolonged inactivity

Prior to account termination, an effort will be made to return any legitimately earned balance (excluding bonuses if wagering requirements have not been met).

12 Limitation of Liability

12.1 Service Continuity Guarantee

Although ece365 always strives to provide the highest quality service, it is not responsible for service interruptions caused by the following:

• Internet disconnection or network issues
• Technical issues with third-party software or game providers
• Unexpected technical errors or system maintenance
• Natural disasters or other unavoidable circumstances

12.2 Dispute Resolution

For any dispute, first contact customer support at [email protected] or via 24/7 live chat. We are committed to resolving all disputes fairly and promptly.

12.3 Miscellaneous

If any part of these terms and conditions is found to be invalid or unenforceable, the remaining parts will remain fully in effect. These terms and conditions constitute the entire agreement between ece365 and the user and supersede any prior oral or written understandings.